1. General questions

What is the status of my order?

• Once you have placed your order, we will send you a confirmation email to track the status of your order.
• Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
• Additionally, you can track the status of your order in the "Track Order" section on the Home page of the website.

Can I change my order?

• We can only change orders that have not been processed for shipping yet.
• Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
• To make changes to your order, please reach out to support through our email.

Where do you ship?

• We currently ship to the United States, Canada, and Australia.

 

2. Payment

What payment methods do you accept?

• You can purchase on our website using a debit or credit card.
• We additionally offer support for Visa, MasterCard, American Express, and PayPal.
• You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the currency for charging our customers in USD.

If your credit or debit card uses another currency, you will be charged in USD, and your bank will apply the corresponding conversion rate.

3. Shipping

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:

• United States: 8-16 working days
• Canada: 8-16 working days
• Australia: 8-16 working days

What if I'm not home?

If you're not home, a new delivery will be performed the next day, or the delivery partner will reach out to schedule a new delivery date, depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

4. Returns

Do you accept returns?

We DO accept returns concerning the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The return or exchange request is made within 7 days of delivery
  

To ask for a return, please contact our support team support@snooluu.com

 

5. Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any refund or return request resulting from a defective item, granted they respect the following conditions in the Refund and Return section.

If you have a refund or return request resulting from a defective item, please reach us by email support@snooluu.com for more information on how to proceed.